Community Handbook
Welcome Home!
Its our pleasure to welcome you as a new resident! This handbook serves as a quick reference to help you become more familiar with your new home and what it offers. If you have any questions or comments, our information is provided below.
Arlo West End
1325 Utica Avenue South
St. Louis Park, MN 55416
Phone: (612) 482-4466
Emergency maintenance phone number: (612) 482-4466 Option 3.
Email: arlo.manager@bpsmn.com
Office hours:
Monday Friday 9:00 a.m. 6:00 p.m.
Saturday 10:00 a.m. 4:00 p.m.
Sunday Closed
The property is professionally managed by
BPS, Inc.
7841 Wayzata Blvd #111
Minneapolis, MN 55426
Website: bpsmn.com
Phone Number: (952) 546-2000
Fax Number: (952) 545 - 6626
Frequently Asked Questions
- You must set up an account with Xcel Energy for your units electricity. Be sure to inform them of your apartment number and the date your lease starts.
Xcel's phone number is 1-800-895-4999. You can also visit www.xcelenergy.com to set up service.
Please submit your Xcel account number with the leasing office prior to or at
Move-in.
- CENTERPOINT ENERGY:
You must set up an account with CenterPoint for your units gas. Be sure to inform them of your apartment number and the date your lease starts.
You can visit https://www.centerpointenergy.com/en-us/ to set up service.
- Download the Butterfly MX app for entry system.
- Schedule key pick up and move-in with the office.
How can I communicate with management?
You can always e-mail us directly at arlo@bpsmn.com or contact us via phone, during business hours at (612) 482-4466.
How do I sign my lease?
If you have not already, you will receive an email from Yardi CRM, inviting you to sign your lease online. If you have any questions or need clarification on lease terms, please contact us. We are more than happy to help you!
How do I submit a maintenance request?
Submit a work request by logging into the resident portal, and clicking on Request Maintenance. From there you will fill out your service request needs, once submitted, a maintenance personnel will be notified of your request. It is our goal to have a maintenance personnel enter your apartment with your permission within 24 hours of the request being submitted. By Submitting a work order you are asking Management to enter without 24 Hour Notice.
How Can I pay rent and when is it due?
Rent is always due on the first of each month. 8% late fee is charged on the 3rd of the month. You are welcome to pay electronically on our resident portal. You can also review your bill on the Resident Portal. This bill breaks down your rent, any additional rentable items (parking, storage, etc.) as well as your utilities (gas, trash, pest control, water/sewer, Wi-Fi).
Can I pay my rent online?
You will be receiving an online invite from Rent Cafe(our online resident portal), to pay your rent online. Setting up your profile on the portal will allow you to contact management, enter a work order, view your account ledger online, sign lease renewals, make changes and to pay your rent online.
Online payments can be set up to:
- Automatically pay total balances due
- Automatically pay a specific amount
- You can go online to make a onetime payment
How do I access my Wi-Fi?
Your new home is already set up for Mereo Fiber internet. Wi-Fi is billed monthly with rent. Scan the QR located in the media box to sign up and start using Wi-Fi immediately. Alternatively you can sign up at https://activate.gomereo.com/
Are there options for TV in my apartment?
For cable our provider will be Mereo Fiber, a nationwide DIRECTV provider for Luxury Apartments and other multi-dwelling Unit complexes. Residents can sign up at https://www.directv.com/affiliates/mereo/
How will I know if I received a package?
All packages will be delivered to the package room located on the first floor, next to the mail room. If you have a package delivered, you will receive an email or text notification from our Luxor One system. You will receive a code that you can type into the keypad to unlock the package room.
When can I use the amenity spaces?
Fitness Center is open 24 hours. The pool deck (seasonal), club room, sky lounge, and golf simulator are available from 8:00 a.m. to 10:00 p.m. each day. Quiet hours are daily from 10:00 p.m. to 8:00 a.m.
Where can my guests park?
Guest Parking is located underground, using the same resident garage door access. There are 11 spaces that can be used for friends and family only, residents are not permitted to use these spaces or any Future Resident Parking spaces in the front of the building. During business hours the guest parking door will open automatically, after office hours the resident will need to let their guest into the garage manually. Any resident or guest who violates this policy is subject to towing at the owners expense.
Can I mount my TV and hang pictures on my walls?
You are more than welcome to hang pictures and mount TVs on your walls. We just ask that all holes or damage is patched upon move out. Please keep in mind, maintenance is unable to help with any personal requests such as hanging pictures, painting, or TV mounting, at any time.
How tall is my kitchen island?
What size stools should I buy? Your counter top height is 36 inches tall, and we recommend 24-inch stools for kitchen islands.
General Information
Bicycle Racks Located in the garages. Bicycles may not be stored on balconies, patios, or in hallways.
Cameras Cameras may be installed in various locations on the property. These areas may be recorded. If installed are for the sole purpose of protecting Arlo West End real property and personal property. Such cameras are not intended to protect, monitor, provide security for, or give a sense of security to you and any occupant or guest. There is no obligation to preserve or make available the contents of any recordings to you or others.
Decor Painting, wall papering, adding shelves, and/or changing the physical structure of the apartment is prohibited. Resident is responsible for restoring apartment to its original condition upon moving.
Extermination Resident will be responsible for any pest extermination costs that are incurred specific to residents apartment and not general extermination treatments for the building and property. Resident is responsible for notifying management in writing of any pest problems that occur and complying with pest elimination procedures.
Fire Alarm, Sprinkler System, and Smoke Detectors Have a plan established for the quickest and safest exit. There are stairwells centrally located as well as at back of the building. In instances of fire, exit and call 911.
Garages Garages are for vehicle parking and storage only. Storage of flammable items is prohibited. Mechanical work is not permitted in garages. $100.00 fee for replacement or for additional garage door fob. Storage of Resident personal items are not allowed nor is Management responsible for any such items.
Garbage Disposal Use garbage disposal to dispose of small quantities while rinsing. Avoid putting rice, pasta, bones, coffee grounds, bleach/harsh chemicals, and anything fibrous (i.e. celery, potato skins, corn husks, etc.) down disposal. This will assist in limiting the need for maintenance. There is a reset button located underneath the disposal that can be pushed to reset garbage disposal in case of stoppage.
Fob / Key Replacement $100.00 fee per apartment, building Fob. $25 mailbox key replacement.
Landings/Stairs Keep these areas accessible and clear. No loitering in these areas.
Locks Locks are not changed or replaced. Locks coding are changed. Any lock recoding must be approved by management. A fee of $100.00 applies.
Lockouts Maintenance must be contacted for after office hours lockout for a fee of $75.00. When an apartment door lock battery approaches end of battery life, the lock will give a digital warning. Contact maintenance immediately to change lock battery. If ignored you will be locked out of your apartment when the battery dies.
Maintenance During office hours, report any maintenance requests for your apartment or common areas to the office through ArloWestEnd.com or call the Arlo West End office at
(612) 482-4466
A Work Order request for your apartment is an authorization for maintenance to enter your apartment to make the requested repair.
Maintenance Emergency after hours phone # (612) 482-4466 Option 3.
Maintenance Emergency is defined as follows:
- Electrical or gas failure of any nature
- Broken or non-working exterior doors, locks, windows
- Malfunctioning access underground garage doors that are locked and will not open
- No heat (when outside temperature is below 60 degrees) Heat must be maintained at 68 degrees.
- No air conditioning (when outside temperature is above 85 degrees)
- No water
- Overflowing toilet (shut off waterline valve behind toilet)
- Flooding
- Non-working refrigerator
- Serious infestation of pests.
- City Notice of Condemnation
- Fire (call 911 immediately)
- After business hours, emergency service requests can be reported by calling the office. The on-duty service technician will be notified and will respond as quickly as possible.
Notice of Intent to Vacate If you are planning to move, a 60 days notice is required whether you are at your lease end, in the middle of your lease or whether your lease has expired.
In order to move out prior to your lease ending, you must complete at least 6 months of your lease term, pay a buy out fee as well as give a 60 day notice to vacate.
Refer to your lease for additional terms or contact the office for assistance.
Occupancy Below is the occupancy limit per apartment
1 Bedroom or Studio Apartment 2 Persons
2 Bedroom Apartment 4 Persons
3 Bedroom Apartment 6 Persons
Odors If you create odors, you are required to provide proper ventilation so you do not disturb or cause inconvenience to others.
Packages and Deliveries Management is not responsible for missing packages. There is a Luxer package delivery storage area provided to facilitate delivery of packages between you and the carrier. Sign up for package delivery via Rent Cafe website.
Parking Lot Parking spaces are available to residents who have registered their vehicle, have current tabs and vehicle is in working order. No trailers, campers, boats, storage pods, 18-wheelers, oversized vehicles, allowed. Avoid spaces marked reserved, fire lane, future resident parking, etc. Vehicle must be moved every 72 hours. Management reserves the right to tow at vehicle owners expense.
Patios and Balconies Must look respectable. Exterior furniture and plants are acceptable. Using the space as storage or drying rack is prohibited. BBQ Grills or any heating appliance are prohibited. Outdoor lighting is allowed from Thanksgiving to January 10th.
Items prohibited; combustible materials, firewood, unsightly or heavy items, motorcycles, bikes, flags, charcoal & gas grills, propane tanks, auto tires, parts, equipment, furniture designed for indoors, laundry, signs. The patio and balcony is for the quiet and peaceful enjoyment of the resident and must be kept clean and attractive to the public. Management retains the sole authority to request changes.
Pets If you wish to acquire a pet, please contact the office for additional details and forms needed for approval. Pet restrictions apply.
Quiet Hours Follow the city ordinances. Quiet hours are from 10:00 p.m. to 8:00 a.m.
Rent Cafe All residents are required to register. With Rent Cafe, you can view account details, balance information, view property announcements, pay rent, update vehicle and contact information, enter maintenance requests, and view and renew leases. Enter Rent Cafe through the Millenniumedina.com website or the mobile app Rent Cafe Resident.
Rent Payment Rent Payment is due no later than the first of every month. 8% late fee is charged out on the 3rd of each month on any balance due. Make rent payments online at Millenniumedina.com
Renters Insurance Management strongly recommends residents purchase renters insurance. Resident is solely responsible for all personal items.
Rugs and Mats Must remain within your apartment home. It is a city fire code violation to have rugs in a common area hallway.
Severe Weather Follow local severe weather recommendations.
Signage Flags Posters Signage, Flags, Posters are not allowed in apartment windows, on patios or balconies.
Smoke Free Policy Arlo West End is a Smoke free property. Smoking is prohibited in all areas of the property that includes inside all apartments and building common areas, including the fitness center, pools, Clubhouse, balconies and patios.
Snow Removal A snow removal company plows when there is a snowfall of two or more inches. Then, returns the next business day, after the snow stops, to clear the parking lot. All vehicles must be removed to make this possible. Management reserves the right to tow at vehicle owners expense. Be on the lookout for notices during snow season alerting residents to snow removal scheduling. Shoveling sidewalks will start at 7:00 a.m. or when snow ends as needed. Please use caution during snow events and icy conditions.
Soliciting Prohibited.
Storage Lockers All personal items are to remain within storage lockers. Any items placed into storage areas should be non-flammable and non-hazardous.
Trash Removal An adult should dispose of all bagged garbage properly in the Trash room trash chutes. Bagged trash is disposed of in trash chutes Any garbage disposed of improperly will be billed to the resident at a charge of $50.00 per bag/item.
Recycling We support green efforts in recycling. Recycling must be disposed of at the Recycling trash chute. Recycling CAN NOT be bagged. Receptacles are provided for materials such as paper, magazines, boxboard, cardboard. ALL boxes must be completely broken down. Review posted signage at recycling locations for further details. Any recycling disposed of improperly will be billed to the resident at a charge of $50.00 per bag/item.
Vehicle Identification Residents are required to register vehicles through Rent Cafe or the leasing office providing vehicle and contact information. It is residents responsibility to update vehicle and contact information should changes occur.
Vehicle Towing I understand that parking and storage of trailers, campers, boats and other recreational vehicles, (snowmobiles, jet skis, etc.), large commercial vehicles or semi-trailers is not permitted. I also understand there is a 72-hour parking allowance for all vehicles parked in general open parking spaces. Vehicles are not to be parked in the same space for over a 72-hour consecutive time frame. This includes vehicles that are not operational, need repair or have any fluids leaking onto the parking lot. Any violation of this policy can result in the vehicle being towed. All towing and impound fees will be at the vehicle owner's expense.
Management reserves the right, with two (2) days notice, to remove any vehicle from the parking lot which it feels is inoperable or unsightly (flat tires, broken windows, etc). All towing and impound fees will be at the vehicle owner's expense. Attaching a notice to the vehicle will constitute proper notice to the vehicle owner.
Management does not allow any mechanical or body repairs of vehicles to be done on the property. Management will tow immediately with no notice any vehicle that is blocking traffic or resident access, parked in a no parking zone, or blocking fire hydrant or emergency equipment.
Visitors Visitors are welcomed at any time. All visitors are the responsibility of the resident. Any visitor staying longer than 30 days is required to be added to the lease after application is approved.
Amenities
- Refer to and follow any posted rules or use agreements
- Use all amenities responsibly
- Anyone under the age of 18 years old must be accompanied by an adult
- Residents are responsible for their guests
- Some areas of the property have camera surveillance
Amenities available to reserve online:
- The Party room and Sky Lounge a $150.00 reservation fee. Any gatherings must be contained to the room with the doors closed. Guests are the responsibility of the resident.
Other Amenities that can be reserved at no charge;
- The Golf Simulator
- Conference Room
- Private Offices
Business Conference Room Available for use by any adult resident at no charge. Please login to the resident portal to make a reservation. Individual work / study areas are also available.
Coffee Bar Available to all residents at no charge.
Fitness Center Available for use by any adult resident who assumes all responsibility. For accommodation, please contact management. Please return equipment to proper state. Facility wipes are provided. Please wipe down equipment after use. Any equipment that needs attention should be reported to the office. Refer to and follow any posted rules.
Fitness Center is available 24 hours a day.
Outdoor Grills Available for adult residents use. Make sure it is turned off and cleaned after each use. Contact the office to reserve a private event.
Package Kiosk - Luxer Located near the Office. All residents wishing to receive packages are required to register with Luxor .Management will not accept any packages and assumes no responsibility for packages.
Pet Area Please ensure your pet is leased in all areas on the property with the exception of the Dog Park Fenced area. Please pick up after your pet. Thank you.
Pet Wash Area Located on the Garage Level 1. The pet wash station provides bathing facilities for your pet. Please clean up after use.
Pool and Spa Area This area is for residents only and up to two guests. Adult residents must be present with guests. Anyone under the age of 18 is to be accompanied by an adult. For accommodation, please contact management. No pets allowed in pool. No lifeguard on duty. . Appropriate swimwear required. No nudity allowed. Refer to and follow any posted rules
Outdoor pool hours are 9 am to 10 pm